Encrypted protection
All your data is protected with 256-bit SSL encryption — the same level of security used by banks.
Not Shared with Third Parties
39bat never shares your personal information with third parties for commercial purposes.
Minimal Data Collection
Only the data necessary to provide our services is collected — nothing more.
Full control in your hands
You may view, correct, or request deletion of your data at any time.
Transparent Cookie Policy
We are transparent about which cookies we use and why.
Rapid Breach Notification
In the event of a data breach, 39bat will notify affected users within 72 hours.
1. Introduction
When you create an account on 39bat or use our website, certain information naturally comes to us. This privacy policy clearly explains what that information is, how we use it, how much we collect, and how we keep it secure.
39bat believes your privacy is a fundamental right. That is why we follow a privacy-first approach from the ground up — collecting only the information genuinely necessary to provide you with our services.
2. What Data Collection collected?
39bat collects three types of information:
A) Information you provide directly
- Name, date of birth, and contact details (collected at registration)
- Identity verification documents (national ID or passport)
- Payment details (mobile banking number or bank account information)
- Messages and information you provide via support chat
B) Automatically collected information
- IP address and device type
- Browser information and operating system
- Site visit timestamps, page views, and gaming activity logs
- Cookies and local storage data
C) Information received from third parties
- Verification results from identity verification service providers
- Fraud Prevention System Data
3. Information How is it used collected?
39bat uses your information solely for the following purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account management | Name, email address, date of birth | Fulfillment of agreement |
| Identity Verification | Government-Issued ID | Legal obligations |
| Transaction Processing | Payment Information | Fulfillment of agreement |
| Fraud Prevention | IP, device, logs | Legitimate Interest |
| Customer support | Contact Information | Fulfillment of agreement |
| Promotional Communications | Email (with consent) | Consent |
4. What Is Data Share collected?
39bat does not sell your information. However, in certain circumstances, limited data may need to be shared in order to deliver our services:
- Service Provider Partners: Companies involved in payment processing, identity verification, and fraud prevention receive only the data they need and are bound by strict confidentiality agreements.
- Legal obligation: If 39bat is required to disclose information in compliance with a court order, government investigation, or legal directive, it will do so — and where possible, you will be notified in advance.
- Business Restructuring: In the event that 39bat is ever sold or merged, the new entity will be bound by the same privacy policy.
5. Information Security Measures
To keep your information secure, 39bat employs multiple layers of protection:
All data is transmitted with encryption under the TLS 1.3 protocol.
Stored data is protected with AES-256 encryption.
Our cybersecurity team monitors all activity around the clock, 24/7.
Strict role-based access control — only authorized personnel can view your data.
6. Cookies Policy
39bat uses cookies to enhance your browsing experience. We use three types of cookies:
- Essential cookies: Maintaining login sessions, ensuring security, and supporting core site functionality. These cannot be disabled.
- Performance Cookies: Collects anonymized statistics to understand which pages are used most and where issues arise.
- Functionality Cookies: To remember your language preferences, table settings, and similar choices.
You can disable non-essential cookies at any time through your browser settings. Please note that some features may become limited as a result.
7. Your Data Rights
As a 39bat user, you have the following rights:
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Right to know: You can find out at any time exactly what information we hold about you and why.
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Right to access: You can request a copy of the information we hold about you.
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Right to Rectification: You may request correction of any inaccurate or incomplete data.
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Right to Erasure: You may request deletion of your data under certain circumstances.
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Right to Portability: You can request a copy of your data in a standard portable format.
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Right to object: You may object to certain types of data processing.
8. Children Security Policy
39bat strictly does not collect information from anyone under the age of 18. If it is discovered that a minor has provided their details, the account will be immediately closed and all associated data permanently deleted.
If a parent or guardian believes their child has accidentally registered on 39bat, please contact [email protected] immediately. We will take prompt action.
9. Information Retention Period
We retain your information only for as long as necessary:
- Active account data — retained for the lifetime of the account.
- Financial transaction records after account closure — retained for up to 5 years as required by law.
- Identity verification documents — as required by regulatory guidelines.
- Customer support chat logs — retained for up to 6 months after the issue is resolved.
- Marketing consent withdrawn — deleted immediately.
10. Policy Changes
39bat may update this privacy policy at any time. When changes are made:
- The date of the latest update at the top of this page will be revised accordingly.
- Registered users will be notified by email of any significant changes.
- Continued use of the site after any changes constitutes acceptance of the updated policy.
11. Contact Register
For any privacy-related questions, requests to exercise your rights, or complaints, please contact us: